Privacy Policy

Effective Date: January 1, 2025  ·  Last Updated: July 2026

Evolve From Within Aesthetic Medspa ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website (www.efwmedspa.com), submit a form on our site, or use our services.

Information We Collect

We may collect the following categories of personal information, including information you submit through forms on our website (such as our contact and appointment request forms):

• Contact information: Name, email address, phone number, and mailing address.
• Appointment information: Treatment preferences, appointment history, and scheduling details.
• Health information: Information you voluntarily provide related to your health, skin concerns, or medical history as part of your consultation or treatment intake forms.
• Communications: Messages, inquiries, or feedback you send us via our website forms, email, phone, or text message.
• Mobile/SMS opt-in information: Your phone number and consent preferences when you opt in to receive text messages from us.
• Usage data: Pages visited, time spent on our site, browser type, and referring URLs (collected via cookies and analytics tools).

How We Use Your Information

We use the information we collect to:

• Schedule and manage appointments
• Respond to inquiries submitted through our website forms
• Communicate with you about your treatments and results
• Send promotional offers, newsletters, or specials (you may opt out at any time)
• Send SMS/text messages you have consented to receive, as described in the SMS Messaging section below
• Improve our website and service offerings
• Comply with applicable laws and regulations

Cookies & Analytics

Our website uses cookies and similar tracking technologies, including Google Analytics 4 (GA4), to analyze site traffic and improve user experience. GA4 collects information such as pages visited, session duration, device type, and general geographic location. You may disable cookies in your browser settings, though this may affect some site functionality.

How We Share Your Information

We do not sell your personal information. We may share information with:

• Service providers: Third-party vendors (such as our booking platform Moxie, our website/CRM platform, and analytics providers) who assist us in operating our business and are bound by confidentiality obligations.
• Legal requirements: When required by law, regulation, or legal process.
• Business transfers: In connection with a merger, sale, or acquisition of our business.

SMS Messaging

If you provide your mobile phone number and opt in, Evolve From Within Aesthetic Medspa may send you text messages, including:

• Appointment/account messages: Appointment confirmations, reminders, rescheduling notices, and account-related updates.
• Marketing messages: Promotions, specials, and news about our services.

Consent to receive appointment/account messages and consent to receive marketing messages are each optional and are not a condition of purchasing any goods or services. Message frequency varies. Message and data rates may apply. Reply STOP to opt out of text messages at any time, or reply HELP for assistance. For help, you may also contact us at evolvefromwithinesthetics@gmail.com or (925) 338-1554.

Data Retention

We retain personal information for as long as necessary to provide our services, maintain accurate business and medical records as required by applicable law, and fulfill the purposes described in this Privacy Policy. When information is no longer needed, we take reasonable steps to securely delete or de-identify it.

California Privacy Rights (CCPA) & Your Rights

California residents, and users generally, have the right to:

• Know what personal information we collect, use, and disclose
• Request access to or a copy of your personal information
• Request deletion of your personal information
• Opt out of the sale of your personal information (we do not sell personal information)
• Opt out of SMS/text messages at any time by replying STOP
• Non-discrimination for exercising your privacy rights

To exercise these rights, contact us at evolvefromwithinesthetics@gmail.com or (925) 338-1554.

Health Information

Any health-related information you share with us is treated with the highest level of confidentiality. We only use health information to provide you with appropriate care and do not share it with third parties except as required to deliver your treatment or as required by law.

Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information. However, no method of transmission over the internet is 100% secure.

Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from minors.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the updated policy on this page with a revised effective date.